Sentrel reviews & Testimonials

Since 2007, we have supplied vertical cable balustrade and pool fencing solutions to thousands of customers. Here are some Sentrel reviews ...


'I am very happy to describe my positive experiences dealing with Jen, Brett, Darren and the Sentrel team over more than a decade. I originally purchased the timber variation of the Sentrel Fence more than 10 years ago as it was easily the most aesthetic and functional product on the market. When I ran into a few problems with some of the bottom rails (most likely because I did not strictly adhere to the ongoing maintenance instructions), the Sentrel team were very generous in their offer to upgrade my fence to the brushed aluminium version at a significant discount. They honoured this even though I did not contact them again for well over a year. There were some issues to sort out as all our posts and top rails were already in situ, and the Sentrel team worked with me over a number of weeks to come up with some novel modifications to their product to accommodate my unique situation. I cannot fault the reliability, professionalism, attention to detail and fairness in all my dealings with Sentrel over these years'.

Antony F - Google Reviews -12 June 2024


'Sentrel are an absolute industry leader! Their vertical Balustrade system was the perfect finishing touch to our new pool - well priced, highest quality manufacturing, easy to install, beautiful to look at and very unique (there is nothing even closely comparable to their products on the market).

Our job required custom sized fencing and stairs, with the final product delivered surprisingly quick and was of the highest quality. I also accidentally lost one of the mounting pins in the garden and contacted Jennifer, who quickly offered to send a replacement free of charge. This extremely kind and friendly after sales service is one of the best I've ever encountered...we're very grateful to have discovered such an amazing business and would highly recommend them to anyone seeking these products!'

Tony S - Google Reviews - 18 April 2024


'Thank you Jen and Brett. This is the second time we have used your excellent balustrading. From our initial specifications to delivering the product on time, this has been a seamless, friendly and professional relationship.

The stainless steel and timber combine to make a beautiful balustrade around our house'.

Ron and Trisha - Google Reviews - 18 April 2024


'Just wanted to thank you for the balustrade. The product looks great and was so easy to install! Will be using it in the future if the need arrives'.

Keir - MetroMade - April 2024


'Sentrel was great to work with, the product looks great, easy to install and and the delivery on time. As there system is fully tested and compliant it made certification of the balustrade extremely easy'.

Andrew - Coronata Construction - February 2024


'Good service and very good strong durable products . 4 years in the the pool fence we purchased is still in like new condition , nothing has faded or shows wear and tear. Highly recommended'.

Harry - via Google Reviews - February 2024


'Great experience in dealing with the helpful people at Sentrel. The aluminium pool safety barrier looks great - client very happy- and is relatively easy to install. looking forward to the next project with Sentrel.'

Jan -via Google Reviews - February 2024


'We purchased the Sentrel Aluminium cable system in 2014. We live on the river near the beach and needed a robust balustrade system that allowed us to take in the beautiful view and was easy to maintain. It’s a fantastic system –it never needs re-tensioning & is marine grade stainless steel. We have a timber handrail on ours so we can lean on it and look down the river & the balustrade just nestles into the background. We love it- it is the perfect solution for us & 10 years on looks just as good as when it was installed'.

Sharon - via Google Reviews - February 2024


'We wanted to get an attractive, good quality pool fence and liked the pictures on the Sentrel web site of their product with the mixed wire and SS bars. As the products are made to order, we had to specify the dimensions of the gaps the fence needed to fill and they provided drawing that we then approved. This is good as it avoids potential errors.

After the manufacturing period of about 6 weeks the product arrived incredibly well packed and with reasonable instructions for installation. Installation was relatively easy for me but I do like DIY and had necessary tools.

Consider the product quality to be excellent and it hasn't needed to be cleaned yet ( Stainless steel still highly polished and not tarnished after several months )
Overall very happy with experience and the product.'I absolutely love this product. It’s beautifully made, brilliantly, designed, and installation was fast and effective. If you are looking for something that looks beautiful and will last the distance, choose Sentrel'.

Alan - via Google Reviews - February 2024


'I absolutely love this product. It’s beautifully made, brilliantly, designed, and installation was fast and effective. If you are looking for something that looks beautiful and will last the distance, choose Sentrel'.

Louise - Bellingen - December 2023

Sentrel Vertical Cable Balustrade


We finally got the fence up yesterday. We couldn't be happier with how it looks.'

Drew & Helen - Carindale QLD, March 2023


'We really love the fencing and get a lot of good comments from people coming past, as it’s in the front yard.'

Jesse - Bogangar NSW, February 2023 

'This has been our first experience with your system and we have found it great to work with and will be recommending it to future clients as a lot people don't want basic aluminium fence and are not big fans of glass.

I believe that the custom stair panels that Darren helped coordinate and design have proven that you can get a great result on areas that call for a bit more then a standard panel.

Once again thankyou Jen for your patience with us, and Darren for your time and effort when designing the custom panels. Fantastic product and guidance'.

Mitch - Eltham VIC, June 2022


'Thank you for the e-mail and installation details, which were very helpful. The new handrail arrived this morning and it looks perfect. We will start work on the fitting during the 'lock-down' which is perfect timing, and it gets me off gardening duty!

Thanks again great service from you and Barnetts'.

Bob & Jan, East Gosford, August 2021


'Love this product. Have it on our house in Kiama, and now in Jindabyne.  I'm sure you'll get more orders from down here. Everyone loves it'

Kylie Rogers - Jindabyne, July 2020


'Gee it looks amazing.!! It went in like a dream ... Everyone comments on the fence! It won't be our last project together!'

Stuart Quine - Werri Beach NSW, March 2020


'We love it! And so does everyone who see it, we have referred to 2 more customers to you since we installed ours. Quality is great, installation was easy.'

Lisa Harriott - Rockdale NSW, August 2019


'Some people think they have a railing, we like to believe we've created a meeting place!!!'

Tony Hamilton - Brookfield QLD, 2017



"We are really happy with our Sentrel Balustrades on our new deck. It looks great and they were easy to install. In addition, even though we are over in Perth it couldn't have been easier dealing with you".

Rick & Belinda - Perth WA, 


We loved the product; delivery was when you said it would be and it was all delivered intact and in perfect condition. I did the installation myself, and it went as easily as you, and your instructions, said it would.

We actually like it so much that we've changed our mind on a section we were going to have as all glass and have decided to install more of your balustrade.

We've got a few other things to finish off first, but I'll be sending you an order for this extra section at some stage in the next few weeks'.



"I would just like to say thank you for providing an excellent product and prompt service. It was an absolute pleasure to deal with Jen over the phone about ordering and her attention to detail with plans and measurements was awesome. The balustrade supplied was a pleasure to install and this can only happen due to the excellent craftsmanship in the construction of a product. I will highly recommend your product to clients in the future. Thank you once again."

Marc Ebeling (Builder) - Toowoomba QLD,  May 2019


"Emma and l would like to personally thank you for your excellent service and awesome product we are extremely happy.? Thanks again Jen - your attention to detail made the install very easy. Sentrel Balustrading really finishes the house and the look we wanted to achieve, so many positive comments by our friends and trades people alike."

Grant Davie - Mudgeeraba QLD, April 2019


"The service and feedback that I have been given is just fantastic, Jen who I have been working with has taken great care in working out solutions and offering great ideas on how to solve them whilst keeping in mind relevant regulations. In some cases removing unnecessary cost. You won't be disappointed giving her a call."

Shaun Riodan - Narellan Pools VIC, December 2018


"I have to say, I am very impressed with everything you [Jen] and Sentrel has done with this order. From answering all my questions prior to ordering, the detailed documentation, and the delivered product. The panels I received were excellently packed and all the materials used were all very good quality and free from defects. The craftsmanship and manufacturing quality was excellent. It was a joy to work with such a quality product."

Ben Foster - Sunbury VIC, May 2017


"Just installed the gates yesterday and the job is done. They look fantastic. I thought I would share some photos of the special panels that you made for me. It looks fantastic and is pool fence compliant. Thanks again - I am a very happy customer."

Mark Chisholm - Eltham VIC, September 2016


"We couldn't be more happy with the Sentrel panels we have installed on our back deck.  Installation was as easy as your "how to" videos showed, and they look great.  They tie in really well with the rest of the deck and our pool area, and we are receiving plenty of really positive comments.

We found your overall service to be exceptional, and would not hesitate to recommend you for anyone looking for a really unique fencing solution."

Erica Matters - North Ryde NSW, July 2015


"Very happy with my purchase and condition of your product on delivery.

I have installed with the good instructions provided, and very satisfied with the finish. I must include that I am a qualified carpenter, so it was very easy for me to install, but would agree that any reasonable handyman could complete as easily."

Arthur Walker - Stanwell Park  NSW, April 2015


"We are very happy with them! Everyone comments on how gorgeous our pool fence is. Thank you!"

Marisa Grafton - Karrinyup  WA, February 2015


"We love the product, delivery was when you said it would be and it was all delivered intact and in perfect condition. I did the installation myself, and it went as easily as you, and your instructions said it would."

Ken White - East Burwood  VIC, December 2014


"The fences are a great product. Very well manufactured, very high quality. Your service was outstanding, the order was processed quickly and even when one fence panel was incorrect it was replaced very quickly indeed."

Paul Cole - Burnside Heights  VIC, November 2014


"When I saw your Aluminium System, I knew how good it would be. You have a solid, durable and maintenance free product - I'm so very impressed with it. It has been a pleasure doing Business with you. Thank you again to Jen, who has always kept us informed and made the process very easy. Well done. I Wouldn't hesitate to use you again personally or for a client. Brett, please Thank you and your team. All the best."

John and Ally McDonald - Normanhurst  NSW, October 2014


"Just wanted to say thank you for the great service and wonderful product. The fence panels arrived on time and well packed. I have just finished putting it  up and am delighted with the result. The design  and quality of the product is very impressive. Thanks once again…Delighted."

Heath - Perth  WA, May 2014


"You recently sold me some balustrade and it went together really nicely. I am not a builder, but found it a piece of cake! I have more to do in a few months time & will talk again then. Cheers!"

G. Crane - Merewether  NSW, August 2012


"I am very happy with the product your company has supplied. You have been one of the most pleasant companies to deal with and the product is truly outstanding. Install took less than two hours. I will be putting up photos on my website in a short while when the place is totally finished. I will definitely be advising many clients in the future that Sentrel balustrades is the way to go."

Aaron L Bath - Intelligent Building, 2011


"Some feedback on your product: My wife and I are delighted with the result Mark Healey (Innovative Constructions) and his team have achieved using your balustrade panels in conjunction with re-cycled hardwood posts and rails. Great product and great installation!"

John and Pam - Gymea Bay, 2010


"We are very impressed with our new Sentrel balustrade. This was not a particularly easy job, but Brett's professionalism and good humour won the day! The workmanship was first class and attention to detail, such as keeping the site safe and tidy, was much appreciated. Neighbours and visitors also agree that the finish is as stunning as we had first hoped."

Ron and Trisha - Lugarno NSW, 2009


"We are building and you were the ONLY one out of 30-40 trades who actually did what you said you would do. Fantastic in every respect. Very happy in every way!"

Mark & Janelle - Glen Martin  NSW, 2008


"Absolutely stunning! Above our expectations! Everyone says - WOW!"

Dennis & Christine - Fingal Bay  NSW, November 2008


"Obviously we are very happy. Very happy. So many people have dropped in and admired the balustrade."

Jeff - Raleigh  NSW, August 2007


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